Refunds
If you are not satisfied with your first purchase, we refund 100% within the refund window of each product. Seller: CleverCat SpA, tax ID (RUT) 78.515.188-7.
Refund windows
How to request it
Write to support@clever.cat from the email you used to buy, with the order number shown on your receipt. For DaleHora you can also write to soporte@dalehora.com from your account email. The refund goes back to the same payment method; it is handled by our authorized reseller (Merchant of Record), and how long it takes to arrive depends on the reseller and your bank.
If you cancel a subscription
It stays active until the end of the paid period and is not charged again.
Renewals
Renewals are not refundable, except for a charge made in error — for example, a duplicate charge or one made after you cancelled — which is refunded in full. For DaleHora, the 14-day limit of its terms also applies.
Contact
Questions about refunds, to support@clever.cat. The general purchase conditions are in Terms of service.
Last updated: September 30, 2026.